How a self-service approach can boost healthcare customer satisfaction
Automate for agility: How technology can solve healthcare organizations’ biggest challenges.
Oak Street faces DOJ inquiry into third-party marketing, transportation relationships
Analysts said the inquiry, while in early stages, could pressure the company’s stock. “This creates a new potential risk factor that we are unlikely to get clarity on for some time,” SVB Leerink analyst Whit Mayo said.
Kaiser’s operating margin dwindles as COVID-19 expenses, labor costs rise
Along with ongoing pandemic stresses, the California nonprofit is facing rising expenses amid intense workforce pressure as it faces the start of a major strike next week.
3 priorities for patient-centric healthcare organizations
For decades, most patients have traveled to providers—whether medical offices or hospitals—for care. However, the coronavirus exposed the cracks in this facility-centric paradigm.
5 best practices for building a better digital front door
Find the keys to your digital front door and build better patient experiences.
Insurer profitability remained strong in Q3 despite unexpectedly high COVID-19 costs
For most payers, higher-than-expected coronavirus costs were offset by patients continuing to delay nonessential medical care.
Pfizer pill for COVID-19 shows dramatic benefit in major study finding
The drugmaker, which last week won FDA clearance of its vaccine in younger children, plans to quickly ask the agency for emergency authorization of the drug in high-risk patients.
Catholic Health workers reach tentative agreement on day 35 of strike
The deal was reached on six contracts covering about 2,500 employees at Catholic Health, according to the New York hospital. The union was originally pushing for one master contract.
Democrats’ drug pricing plan, while scaled back, could still squeeze pharma top-sellers
Legislation backed by President Joe Biden and top Democratic lawmakers would allow for price negotiation on up to 20 older drugs, potentially impacting blockbusters from Pfizer, Bristol Myers Squibb and others.
Kaiser healthcare workers to go on strike
The work stoppage could pose a significant challenge to operations in Kaiser’s southern California market, where the unions poised to strike represent about 37% of the system’s workforce in the region.