Enhanced human potential: How customer service technology increases empathy
Elevance Health’s Geeta Wilson talks about improving operational efficiencies while enhancing member and associate satisfaction.
North Carolina Medicaid expansion kicks in
About 600,000 more people in the state now have access to the safety-net insurance coverage.
CHS sells three Florida hospitals for $294M
The divestiture will allow the for-profit hospital chain to focus on markets that can produce higher growth and returns, according to Community Health Systems’ leadership.
Lawmakers stress data privacy in health AI oversight
Legislators expressed concern over data privacy as interest in artificial intelligence — which relies on patient information to train models — heats up.
Highmark Health’s insurance business boosts earnings
The insurance arm pushed the healthcare parent company to positive results during the first nine months of 2023 after its provider arm, Allegheny Health, reported an operating loss.
Providence, struggling to rebound, posts more losses in Q3
The Washington-based nonprofit battled rising expenses, despite having targeted recovery plans in place.
Medicare Advantage rate change bedevils UnitedHealth’s 2024 outlook
UnitedHealth’s MA growth could be depressed next year thanks to a rate notice from the CMS that’s deeply unpopular with insurers, management said during their investor day.
Majority of Medicaid enrollees satisfied with plans, despite flaws, survey finds
Medicaid enrollees are more likely to understand and be satisfied with their plans, despite reporting poorer health outcomes, according to a new report from KFF.
Cigna, Humana in talks to merge: WSJ
The merger would have major effects for the makeup of the U.S. health insurance industry, and would almost certainly face a regulatory challenge.
Hospitals continue post-COVID recovery: Kaufman Hall
Margins and volumes are stabilizing above pandemic levels, according to a new report from the consultancy.